Training contributes to a number of benefits, including improving customer perception and trust, and employees who are more satisfied with their job because they feel they can provide better service to their customers. Satisfied employees lead to satisfied customers.
The MEP provides staff with the training they need to help increase their level of competency and expertise, even if they do not plan to become certified. The MEP can also serve as a staff development pathway for helping employees into more challenging technical roles.
Because the training is broken into short learning activities by topic and level of difficulty, it is readily customizable for specific job roles or treatment technologies. The hands-on practice aspect helps to reinforce the technical concepts by demonstrating how the concepts are used in every-day work.
Learners begin with the topics that are common to all job roles: why POU/POE water treatment is needed, what treatment technologies are available, and how to answer customer questions typical for their role. From there, modules can be added as needed for further general expertise or for specific job role requirements.
Click the links below to learn how the MEP benefits different categories of personnel:
Office and support staff are often the first contact a customer has with your company. These employees should have a basic understanding not only of company procedures, but also of the industry in which they work. The Basics Module was designed specifically as an introduction to drinking water and working water contaminants and the treatments available, without the intimidation of detailed chemical concepts.
Training for sales personnel is a step up from the Basics Module. It includes a deeper understanding about how treatment technologies work, and how to properly size those technologies. The sales aspect also teaches learners which types of questions to ask at the customer’s site to make the installation go more smoothly. Additionally, the training includes the ethics module for guidance on ethical decisions and legal guidelines specific to POU/POE water treatment. The training culminates in observing more experienced sales people interact with customers and then being observed making the sales calls. Applications focus on addressing aesthetic water issues: taste, odor and scale buildup. The modules in this curriculum are Basics, Fundamentals, and Sales.
The curriculum for system designers focuses on addressing problem water contaminants. Corrosion and pH control as well as emerging contaminants such as personal care products, pharmaceuticals, and endocrine disruptors are also addressed. More complex treatment technologies such as anion exchange and more complex configurations, such as mutli-technology treatment trains, are included in this curriculum. Just as with the other job roles, this curriculum begins with the Basics Module, follows up with the Fundamentals Module and culminates with the Design Module.
Once learners have completed the Basics module, in the Fundamentals Module, Installers will reach a deeper understanding of how treatment technologies work and how they are sized. Learners also introduced to hydraulic concepts impacting pressure loss in the distribution system, fixture counts, and how to test drains. The Fundamentals Module also includes ethical guidance. The Installation Module then addresses installation best practices for a variety of treatment technologies, technology sequencing and sanitization processes. The modules in the Installer curriculum are Basics, Fundamentals, and Installation.
The Service curriculum focuses on troubleshooting of existing treatment systems, with an emphasis on understanding the application and taking the time to examine external causes prior to enacting any physical repairs. Service technicians get a grounding in water treatment through the Basics Module. That module is followed by a more in-depth understanding of the treatment technologies operation and sizing, hydraulics concepts, and ethics, and culminates in the troubleshooting training of the Service Module.