Opening General Session

  THURSDAY, APRIL 2 - 9:30-11:00 a.m.

Be sure to attend the Opening General Session, where you'll hear from WQA President Steve Ver Strat and WQA Executive Director Pauli Undesser, vote on the nominees for the Board of Directors and officers, and join in honoring your selected industry peers as they receive their Leadership Awards. 


“Be the Spark” leader, speaker and author Simon T. Bailey will deliver the keynote address during the Opening General Session. Bailey, former sales director for Disney Institute, was named one of “25 Successful People Who’ll Help Change Your Life” by Success magazine two years ago. He has worked with more than 1,700 organizations in 46 countries, engaging and inspiring team members through his workshops, books, online courses and speeches. He is the author of 10 books, most recently Be the SPARK: Five Platinum Service Principles for Creating Customers for Life.

Who will take home the WQA Leadership Awards in 2020? Come to the Opening General Session and see for yourself!  You also could enjoy some great moments like the ones shown below and on the Leadership Awards page.

2019 Hall of Fame Honoree
Douglas C. Haring, MWS, CI, CWR
Clack Corporation

2019 Hall of Fame Honoree
Douglas R. Oberhamer
Culligan of Phoenix

2019 Lifetime Member Honoree
Vincent M. Kent, CWS, CI
Abendroth Water Conditioning