Convention cancellation FAQs

The Water Quality Association has cancelled the 2020 WQA Convention & Exposition in Orlando, scheduled for April 1-3, because of restrictions and guidance applied to gatherings by the Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO) in relation to the 2019 Novel Coronavirus (COVID-19). We are working to provide answers to your many questions; check back here frequently for updates.

1. Why did you cancel the convention?

WQA had no choice but to cancel the Orlando event after WHO declared COVID-19 a pandemic, the CDC issued guidelines recommending against large group gatherings because of unprecedented health and safety issues, President Trump declared the outbreak a national emergency, and travel restrictions were placed on our exhibitors and attendees.

2. Are all associated activities canceled, too?

Yes. The WQA Business Boot Camp, the Friday technical workshops, the WQRF Run, Walk and Relay for Research, and all other convention-related activities scheduled to take place in Orlando have been canceled.

3. Will the convention be rescheduled?

We will not reschedule the convention itself, but we are putting on several virtual events including a comprehensive education program allowing registered attendees to gain the full benefit of this valuable technical- and business-focused program along with the opportunity to earn Continuing Professional Development credit toward WQA recertification. WQA virtual  education sessions are set for April 21-23. Visit the Convention Education page for the full schedule. We are offering our first-ever Virtual WQA Annual Meeting featuring the WQA Leadership Awards, industry updates and board of directors elections on Thursday, April 2, at 12:00 p.m. EDT. Use the following link to register for the Annual Meeting of the Water Quality Association:

4. How do I register for the virtual education event?

Everyone already registered for the full convention - including our exhibitors and sponsors - is automatically registered for the virtual education event, which will feature industry updates, dozens of hours of education sessions and the opportunity to earn Continuing Professional Development credits. We also will have information soon for others who would like to register.

5. If I choose to opt out of the virtual education event, how do I get a convention registration refund?

All registered attendees will receive an email directly from our registration partner CDC informing you of how to request a refund. WQA does not process the refund directly, you must work through CDS. If you do not request a refund, your convention registration will automatically be converted to the virtual convention education program April 21-23, giving you complete access to a host of the valuable education that was scheduled for the WQA Convention & Exposition in Orlando. Visit the full schedule of education sessions here.

6. I canceled my registration before WQA cancelled the convention and had to pay a cancellation fee. Will I get a fee refund?

Yes, the $50 per person cancellation fee will be refunded automatically in the coming weeks. 

7. Will I receive a refund for Boot Camp?

WQA will automatically refund WQA Business Boot Camp registration and any cancellation fees previously incurred by registrants. Registrants will receive an email with more details soon.

8. I signed up for one of the Friday technical workshops. Are they being offered at another time, or can I get a refund?

WQA is making plans to offer the Introduction to Water Contaminants and Drinking Water Regulations MEP Workshop online; you will be able to apply your registration fee to the online workshop or request a refund if you prefer. We will provide information by email as soon as it’s available. 

We will automatically refund all registration fees for the Commercial/Industrial RO Sizing Workshop; you will receive an email with details soon.  We are planning a greatly expanded version of this workshop later this year, a 1½-day event in the Chicago area called “Hands-On Treatment Design Workshop: Commercial/Industrial Applications of RO and Dealkalization by Ion Exchange.” Details on this event will be sent to you as soon as they are final.

9. What about my registration fee for the WQRF Run, Walk and Relay for Research?

WQRF will be hosting a virtual Run, Walk and Relay for Research (run your own 5K and share your results online). Everyone already registered is automatically registered for the virtual event, and you will receive information by email soon.  We also will mail registrants the commemorative WQRF T-shirt.

10. What about my Orlando travel arrangements?

Attendees will have to cancel their own travel arrangements. Be sure to review all cancellation policies to understand requirements and avoid penalties.

11. Do I need to cancel my hotel reservations?

If you booked your housing using the WQA housing link, your reservations have been cancelled automatically and the hotel will send you a cancellation notice.  If you did not use the WQA housing link, please contact your hotel directly. Be sure to review the hotel's cancellation policies to understand requirements and avoid penalties. For WQA hotel contact information, visit the housing page of our convention website.

12. I'm an exhibitor or sponsor. What’s next?

We greatly appreciate your support of the 2020 WQA Convention & Exposition. We are asking for your patience as we determine next steps and will be in direct contact with you soon. While the 2020 exposition will not be rescheduled, we are designing the floor plan for the 2021 show and you will soon be invited to select your booth space for the Las Vegas event, set for April 27-29, 2021.

13.  Will WQA still be able to hold its 2020 annual meeting?

Yes. Save the date to join us for our first-ever Virtual WQA Annual Meeting featuring the WQA Leadership Awards, industry updates and board of directors elections on Thursday, April 2, at 12:00 p.m. EDT. We're offering this event online following cancellation of the 2020 WQA Convention & Exposition in Orlando because of the COVID-19 pandemic. Register for the meeting using the following link:

14. What about my committee or task force meetings?

Individual committee and task force chairs and staff liaisons will be in touch with their respective committee members to schedule a time to hold a meeting via conference call or online platform. Many recordings of these open meetings will be posted online for WQA members to view.

15. I really needed to get Continuing Professional Development credits (CPDs) at the convention. What do I do now?

Registered convention attendees are automatically registered for a virtual convention that will offer dozens of hours of education sessions, most of them providing CPD credit toward recertification. Virtual education sessions are set for April 21-23. View the full schedule here.   

16. When is the 2021 Convention?

The 2021 WQA Convention & Exposition is set for April 27-29 in Las Vegas, NV.WQA Business Boot Camp is planned for April 26, 2021.For information on shows planned through 2024, visit our website.

If you have questions that are not addressed in this document, please send them to