News Releases

Water Quality Association recommends review of water supplier’s Consumer Confidence Report

EPA requires systems to provide annual report on drinking water quality

LISLE, Ill. (July 1, 2020) – The Water Quality Association recommends homeowners review their public water system’s annual Consumer Confidence Report (CCR), available online or in the mail, to learn important information about local drinking water quality. The U.S. Environmental Protection Agency requires community water systems serving more than 25 people or 15 households to issue a CCR by July 1 every year.

“The CCR contains important information for anyone interested in learning more about the quality of their family’s drinking water,” said WQA Executive Director Pauli Undesser. “The report not only informs residents about the source of their drinking water, but it also provides recent test results about what contaminants might be in it.”

Although the CCR is required of most municipal systems, only 42% of the households questioned in the 2019 WQA Consumer Opinion Study said they had received a report. Of those who remembered receiving it, however, 85% said they had read the report, and 52% found it concerning.

The federal Safe Drinking Water Act requires municipalities to test water supplies from once to several times per year, depending on the potential contaminants and size of the population served. However, most of these tests are not designed to monitor the water quality in the pipes that transport water to residents’ homes. Water that is very high quality when it leaves the treatment facility can become contaminated as it travels through miles of pipe to reach a homeowner’s faucet.

“If your CCR states the water in your community is safe, but it still tastes or smells bad, you might want to do further testing or treatment,” Undesser said.  “That’s especially true if your community still uses lead pipes, as many do. You cannot see, taste, or smell lead dissolved in water, so testing is needed to determine if it’s present in your drinking water.”

Residents should have their drinking water tested through a certified water-testing laboratory. Homeowners can check with the Water Quality Association to find a water quality professional who can help them or connect with a certified testing lab through the EPA.

Most CCRs are posted on the water system’s website; residents also can check the EPA’s site to find the water quality report for their community.

Those who receive water from a private well are responsible for testing and treatment of their own water supply.


WQA is a not-for-profit trade association representing the residential, commercial, and industrial water treatment industry. WQA’s education and professional certification programs have been providing industry-standardized training and credentialing since 1977.  The WQA Gold Seal certification program has been certifying products that contribute to the safe consumption of water since 1959. The WQA Gold Seal program is accredited by the American National Standards Institute (ANSI) and the Standards Council of Canada (SCC).      


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